How do I update firmware on device using EclerNet Manager?
ALWAYS CREATE BACKUP BEFORE UPDATING FIRMWARE ON ANY DEVICE
Upgrading firmware on devices is very simple. First you have to download “Setup EclerNet Manager” from our website. When you unzip it, you will find latest .BIN firmware file (eg. firmware_MIMO_v1_10r3.bin –MIMO88 series firmware file). In the following video you can see how to perform firmware upgrade.
Which Windows versions are compatible with EclerNet Manager?
With the following Windows versions: W10, W8.1; W8; W7 Vista (SP1); XP Prof. (SP3); W2000 Prof. (SP4). It’s not supported in Windows Server
How many devices can I connect to one project?
In EclerNet Manager project you can connect max. 253 devices.
Can I use EclerNet Manager with Mac or Linux?
EclerNet Manager is not supported by Mac and Linux. It should work in a virtual machine. However, we recommend using Windows to avoid problems.
¿Are there any UCP templates available for VEO devices?
Yes, there are several templates available that will help you structure your UCP and give you some examples on how to address a NetString command associated to a button. In order start using those templates you should do as follows:
- Download EclerNet Manager Extra UCP template package.
- Open an EclerNet Manager project.
- Import the UCP templates required.
- In case of using integrable Hardware, add an External Device and introduce its IP address.
How many MPAGE16 paging stations can be connected to REMOTE port?
Maximum of 4 MPAGE16 paging stations can be connected to MIMO88 and 3 connected to MIMO88SG and MIMO1212SG. Also, keep in mind up to 32 remote controls in total can be programmed, including MPAGE16, WPTOUCH and/or virtuals using the MIMO system (8x8 and 16x16). For example, it’s possible to have 30x WPTOUCH and maximum of 2 MPAGE16. It’s a total limit of devices connected to Remote 1, Remote2 or to both of them. Keep in mind distance limitations supported by bus, microphone signal and power supply for remote controls.
Can I use different WPmSCREEN / WPNETTOUCH devices simultaneously on the same network as UCP clients
Yes, each WPmSCREEN / WPNETTOUCH can be set to function with different roles:
- Client for another WPmSCREEN / WPNETTOUCH.
- Client for itself (WPmSCREEN / WPNETTOUCH functions as a webserver and client for its UCPs).
- Client for the PC running EclerNet Manager.
Can I use different WPNETTOUCH units on the same network simultaneously as UCP clients?
Yes, each WPNETTOUCH unit can have different client roles:
- Client of another WPNETTOUCH.
- Client of itself (a WPNETTOUCH acts as server and client of its own UCPs).
- Client of a computer with EclerNet Manager running.
What does ‘V’ signify when displayed in the upper part of the WPNETTOUCH?
When the ‘V’ icon appears in the upper part of the main WPNETTOUCH screen, it indicates an incompatible version in project. It is recommended to verify all devices, that the firmware version is compatible with the project. In EclerNet Manager, select Help and in the User Manual you will find a document showing compatible firmware and software versions. Alternatively, in the file "EclerNet manager and related firmware LEGACY VERSIONS" (see here) you will find a historical record of updates of the different products that can be in an ECLERNET network. It includes a table describing, for each EclerNet Manager version released, which are the firmware versions for EclerNet devices compatible with it. The last row of this table is always the current version list, included in the ZIP file that you will have downloaded and that includes software, firmware and other documents (Setup EclerNet Manager (vx.xxrxx)), available at the following Link:
Why can't EclerNet Manager find a WP22DN device?
WP22DN is a DANTE interface that is not part of the EclerNet platform. Its settings are physical in the unit and the parameters corresponding to the network and DANTE subscriptions are made from DANTE CONTROLLER.
